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Home
All Programs
Computers
Networking
Managing Your Network
Managing Your Network
Curriculum
5 Sections
30 Lessons
Lifetime
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Chapter 14: Welcome to Network Management
16
1.1
What a Network Administrator Does
1.1
Quiz for What a Network Administrator Does
5 Questions
1.2
Choosing the Part-Time Administrator
1.2
Quiz for Choosing the Part-Time Administrator
6 Questions
1.3
The Three “Ups” of Network Management
1.3
Quiz for The Three “Ups” of Network Management
5 Questions
1.4
Managing Network Users
1.4
Quiz for Managing Network Users
5 Questions
1.5
Acquiring Software Tools for Network Administrators
1.5
Quiz for Acquiring Software Tools for Network Administrators
6 Questions
1.6
Building a Library
1.6
Quiz for Building a Library
7 Questions
1.7
Pursuing Certification
1.7
Quiz for Pursuing Certification
5 Questions
1.8
Helpful Bluffs and Excuses
1.8
Quiz for Helpful Bluffs and Excuses
5 Questions
Chapter 15: Supporting Your Users
18
2.1
Establishing the Help Desk’s Charter
2.1
Quiz for Establishing the Help Desk’s Charter
6 Questions
2.2
Tracking Support Tickets
2.2
Quiz for Tracking Support Tickets
6 Questions
2.3
Deciding How to Communicate with Users
2.3
Quiz for Deciding How to Communicate with Users
5 Questions
2.4
Using Remote Assistance
2.4
Quiz for Using Remote Assistance
5 Questions
2.5
Creating a Knowledge Base
2.5
Quiz for Creating a Knowledge Base
5 Questions
2.6
Creating a Self-Service Help Portal
2.6
Quiz for Creating a Self-Service Help Portal
5 Questions
2.7
Using Satisfaction Surveys
2.7
Quiz for Using Satisfaction Surveys
5 Questions
2.8
Tracking Help Desk Performance
2.8
Quiz for Tracking Help Desk Performance
8 Questions
2.9
Using Help Desk Management Software
2.9
Quiz for Using Help Desk Management Software
7 Questions
Chapter 16: Using Group Policy
10
3.1
Understanding Group Policy
3.1
Quiz for Understanding Group Policy
5 Questions
3.2
Enabling Group Policy Management on Windows Server 2019
3.2
Quiz for Enabling Group Policy Management on Windows Server 2019
5 Questions
3.3
Creating Group Policy Objects
3.3
Quiz for Creating Group Policy Objects
6 Questions
3.4
Filtering Group Policy Objects
3.4
Quiz for Filtering Group Policy Objects
5 Questions
3.5
Forcing Group Policy Updates
3.5
Quiz for Forcing Group Policy Updates
5 Questions
Chapter 17: Managing Software Deployment
8
4.1
Understanding Software Licenses
4.1
Quiz for Understanding Software Licenses
6 Questions
4.2
Using a License Server
4.2
Quiz for Using a License Server
6 Questions
4.3
Deploying Network Software
4.3
Quiz for Deploying Network Software
6 Questions
4.4
Keeping Software Up to Date
4.4
Quiz for Keeping Software Up to Date
5 Questions
Chapter 18: Managing Mobile Devices
8
5.1
The Many Types of Mobile Devices
5.1
Quiz for The Many Types of Mobile Devices
6 Questions
5.2
Considering Security for Mobile Devices
5.2
Quiz for Considering Security for Mobile Devices
5 Questions
5.3
Managing iOS Devices
5.3
Quiz for Managing iOS Devices
6 Questions
5.4
Managing Android Devices
5.4
Quiz for Managing Android Devices
6 Questions
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