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All Programs
Business & Economics
Business Communication
Business Communication Fundamentals
Business Communication Fundamentals
Curriculum
4 Sections
21 Lessons
Lifetime
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Chapter 1: Talking about Communication in the Workplace
14
1.1
Understanding the Importance ofEffective Business Communication
1.1
Quiz for Understanding the Importance ofEffective Business Communication
5 Questions
1.2
Distinguishing Business Communication from Personal Communication
1.2
Quiz for Distinguishing Business Communication from Personal Communication
5 Questions
1.3
Conducting a Self-Assessment
1.3
Quiz for Conducting a Self-Assessment
5 Questions
1.4
Sharpening Fundamental Communication Skills
1.4
Quiz for Sharpening Fundamental Communication Skills
5 Questions
1.5
Avoiding Common Mistakes
1.5
Quiz for Avoiding Common Mistakes
6 Questions
1.6
Communicating Effectively in Specific Contexts
1.6
Quiz for Communicating Effectively in Specific Contexts
5 Questions
1.7
Putting Theory into Practice and Making It Yours
1.7
Quiz for Putting Theory into Practice and Making It Yours
5 Questions
Chapter 2: Brushing Up on Business Communication Fundamentals
12
2.1
Checking Out Definitions of Communication
2.1
Quiz for Checking Out Definitions of Communication
6 Questions
2.2
Exploring Communication Models
2.2
Quiz for Exploring Communication Models
7 Questions
2.3
Recognizing the Elements of Communication and Why They Matter
2.3
Quiz for Recognizing the Elements of Communication and Why They Matter
5 Questions
2.4
Identifying and Addressing Sources of Noise
2.4
Quiz for Identifying and Addressing Sources of Noise
8 Questions
2.5
Paying Special Attention to History and Environment
2.5
Quiz for Paying Special Attention to History and Environment
5 Questions
2.6
Conducting a Communication Audit
2.6
Quiz for Conducting a Communication Audit
5 Questions
Chapter 3: Communicating without Words: Nonverbal Communication
8
3.1
Using Your Body to Communicate
3.1
Quiz for Using Your Body to Communicate
8 Questions
3.2
Keeping a Comfortable and Effective Distance
3.2
Quiz for Keeping a Comfortable and Effective Distance
8 Questions
3.3
Using Your Voice to Enhance Your Message
3.3
Quiz for Using Your Voice to Enhance Your Message
5 Questions
3.4
Conveying Meaning and Emotion Through Silence
3.4
Quiz for Conveying Meaning and Emotion Through Silence
5 Questions
Chapter 4: Special Delivery: Picking the Right Way to Communicate
8
4.1
Exploring Communication Channels
4.1
Quiz for Exploring Communication Channels
6 Questions
4.2
Comparing Channels by How Rich They Are
4.2
Quiz for Comparing Channels by How Rich They Are
6 Questions
4.3
Considering Your Purpose: Conveyance or Convergence?
4.3
Quiz for Considering Your Purpose: Conveyance or Convergence?
6 Questions
4.4
Matching Your Channel to Your Communication Task or Purpose
4.4
Quiz for Matching Your Channel to Your Communication Task or Purpose
8 Questions
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